About Learn to Win

Learn to Win’s mission is to ignite the potential in all learners by transforming how organizations teach.

We are a rapidly growing pre-Series A company ($10m+ raised) that is dedicated to helping teams learn faster and more effectively. Businesses are constantly launching new products, adapting to competitor moves, and adjusting their operations. Their training needs to keep up.

Our software platform removes the training bottlenecks in organizations. It’s simple for anyone to build a quick lesson - you don’t have to be a tech wiz or a trained instructional designer. Our technology makes it easy for learners to master new concepts in bite-sized chunks, in the flow of work, and on any device.

Hundreds of customers have used Learn to Win to accelerate their training: Fast-food chains upleveling workers on drive-thru management, NFL teams training on playbooks and scouting reports, tech companies onboarding new engineers, pharmaceutical companies readying sales reps for new product releases, and Air Force pilots drilling on emergency procedures.

About the role

The Senior Customer Success Manager (Federal and Enterprise) supports all aspects of the customer lifecycle from project implementation to business reviews for a portfolio of Federal and large Enterprise customers on our innovative learning platform. This high-touch position requires strong attention to detail and follow-through. The ideal candidate has a passion for technology and learning, is obsessed with helping customers succeed, and loves working in a fast-paced environment.

Job Responsibilities

The primary point of contact for all post-sales activities including, but not limited to new customer onboarding and implementations, subsequent launches, consultative guidance, product training, and technical support.
The primary point of contact for all post-sales activities including, but not limited to new customer onboarding and implementations, subsequent launches, consultative guidance, product training, and technical support.
Serve as a trusted advisor to Federal (Navy and Airforce) and large strategic enterprise customers delivering best practices, guidance, and an empathetic ear
Deliver quarterly business reviews focusing on recommendations to align our platform to the customer’s business goals and strategy
Analyze customer engagement and platform usage regularly and deliver solutions based on internal and industry best practices
Proactively engage customers ensuring they are trained and successfully using our product
Advocate for customers leading internal teams and projects to solve customer’s needs
Monitor customer health, identify risk, develop success plans, and deliver recommendations